Effective Date: March 20, 2025

Valency Pro Clean ("we," "our," or "us") operates the website www.valencyproclean.com (the "Site"). We value your privacy and are committed to protecting any personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.

1. Information We Collect

We may collect the following types of information:

- Personal Information: Name, phone number, email address, and other details you provide when contacting us or booking a service.

- Payment Information: If you make a purchase, we may collect billing details, but payment processing is handled by a secure third-party provider.

- Usage Data: IP address, browser type, operating system, pages visited, and other analytics data collected automatically.

- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to enhance your experience.

2. How We Use Your Information

We use the information collected for the following purposes:

- To provide and manage our carpet cleaning services.

- To respond to inquiries and customer support requests.

- To process payments securely.

- To improve our website and marketing efforts.

- To comply with legal obligations.

3. Sharing of Information

We do not sell, trade, or rent your personal information. However, we may share your information with:

- Service Providers: Third-party vendors who assist with payment processing, website analytics, and marketing.

- Legal Authorities: When required by law or to protect our legal rights.

4. Data Security

We implement security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no online data transmission is completely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

- Opt-Out: You may opt out of marketing emails by following the unsubscribe instructions.

- Access & Correction: You may request access to or correction of your personal data.

- Cookie Preferences: You can modify your browser settings to manage cookies.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

7. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on our Site with the "Effective Date" at the top.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Valency Pro Clean

2430 Radrick Lane

Charlotte, NC 28262

[email protected]

980-324-2944