Information you provide: name, email address, phone number, and service address when you request a quote, book an appointment, or contact us through our Site, chat, or SMS.

Automatically collected information: your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies when you browse our Site.

Message content: when you communicate with us via SMS, chat, email, or phone, we may store the content of those communications — including voicemail transcriptions — to provide and improve our services and maintain a record of your requests.

• To schedule, confirm, and complete cleaning appointments.
• To prepare estimates and invoices and to process payments through our payment processor, Stripe.
• To respond to your inquiries through our AI assistant, text messages, email, or phone.
• To send appointment reminders, follow-ups, and service-related notifications.
• To improve our website, services, and customer experience.

We do not sell your personal information. We may share it with:

• Service providers — such as payment processing (Stripe), SMS and voice communications (Twilio), email delivery, and calendar scheduling — who act on our behalf under appropriate confidentiality obligations.
• Legal compliance — when required by law, court order, or to protect our rights or safety.

We use cookies and similar technologies to remember your preferences, analyze Site traffic, and improve performance. You can control cookies through your browser settings; disabling them may limit some Site features.

We retain your information for as long as needed to provide services and maintain a record of your appointments, billing, and communications. We use reasonable technical and organizational measures to protect your data, but no method of transmission or storage is completely secure.

You may request access to, correction of, or deletion of the personal information we hold about you. To make such a request, contact us using the details below. We will respond in accordance with applicable law.

Our Site and services are not directed to children under 16, and we do not knowingly collect personal information from them. If you believe we have collected information from a child, please contact us and we will delete it.

We send two distinct types of text messages, and we collect consent for each separately:

Transactional / Informational messages: By checking the required SMS consent box on our contact or booking forms, or by texting our business number, you agree to receive text messages from Valency Pro Clean at the phone number you provide regarding your appointment confirmations, scheduling updates, service reminders, and customer support. These messages are necessary to provide the services you request. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing any goods or services.

Marketing messages: By separately checking the optional marketing consent box, you consent to receive promotional text messages from Valency Pro Clean, including special offers, discounts, and marketing updates. This consent is separate from the transactional consent above and is not required to book a service or receive appointment-related communications.

Opt out: Reply STOP to any message to unsubscribe. Help: Reply HELP for support. Carriers are not liable for delayed or undelivered messages. For full SMS terms, see our Terms of Service.

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or our data practices, please contact us: