You may use our Site to request quotes, schedule appointments, and communicate with our team. You agree to provide accurate and complete information when booking, including your name, contact details, and service address, and to keep that information current.

You agree not to use our Site to transmit unlawful, harmful, or abusive content, or to interfere with its operation or security.

Appointments are scheduled based on availability. We will make reasonable efforts to arrive within the agreed time window, but traffic, weather, or prior job overruns may cause delays.

Customer preparation: you are responsible for removing loose items and moving furniture from areas to be cleaned prior to our arrival. We are insured as a cleaning service only — not a moving service — and will not move furniture or valuables on your behalf.

Access: you must provide safe access to the service address, parking, and any entry instructions. If we cannot access the property at the scheduled time, a trip fee may apply.

Pricing is based on the services selected, room count, square footage, and any add-ons quoted at the time of booking. Final pricing may be adjusted if actual conditions differ from what was described. We will inform you of any change before proceeding.

Payment is due upon completion of service unless otherwise agreed. We accept card payments processed through Stripe and other methods listed at checkout. Invoices are payable by the due date stated on the invoice; overdue invoices may be subject to a late fee.

To cancel or reschedule an appointment, please notify us as early as possible. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee.

We reserve the right to reschedule or cancel appointments due to inclement weather, equipment failure, or other circumstances beyond our control, and will work with you to find a new time.

We stand behind our work. If you are not satisfied with a cleaning, please contact us within 48 hours of the service and we will return to address the concern. This guarantee does not cover pre-existing stains, damage, or conditions that cannot be remedied by re-cleaning.

Our services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Valency Pro Clean shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Site or services.

Our total liability for any claim arising from a cleaning service shall not exceed the amount you paid for that specific service.

All content on our Site — including text, graphics, logos, and images — is the property of Valency Pro Clean and may not be reproduced, distributed, or used without our prior written permission.

Our Site integrates third-party services for payments (Stripe), communications (Twilio), and scheduling. We are not responsible for the practices or performance of these third-party providers. Your use of their services is subject to their respective terms and privacy policies.

We send two distinct types of text messages, and we collect separate consent for each:

Transactional / Informational messages: By checking the required SMS consent box on our contact or booking forms, or by texting our business number, you consent to receive text messages from Valency Pro Clean at the phone number you provide regarding your appointment confirmations, scheduling updates, service reminders, and customer support. These messages are necessary to provide the services you request. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing any goods or services.

Marketing messages: By separately checking the optional marketing consent box, you consent to receive recurring promotional text messages from Valency Pro Clean, including special offers, discounts, and marketing updates. This marketing consent is separate from and independent of the transactional consent above. Granting marketing consent is not required to book a service or receive appointment-related communications. Message and data rates may apply.

Opt out: Reply STOP to any message to unsubscribe. You will receive one final confirmation message, and no further messages will be sent. Help: Reply HELP for support or information. Carriers are not liable for delayed or undelivered messages.

We reserve the right to modify these SMS terms at any time. Any changes will be posted on this page. For information about how we handle the data in your messages, see our Privacy Policy.

We may update these Terms from time to time. Changes will be posted on this page with a revised "Last updated" date. Your continued use of our Site or services after changes are posted constitutes acceptance of the updated Terms.

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law principles. Any disputes shall be resolved in the courts located in Charlotte, North Carolina.

If you have questions about these Terms, please contact us: